Contact IPTV Gold

Message us in Live Chat or by email

Both go to the same support team, so pick whichever suits you. Every conversation is handled by a person, not a bot reading from a script.

Support hours and languages

Support runs 24/7, every day of the year, including holidays and the middle of a playoff run. We answer in English and French. Big game nights are our busiest hours, so if your question isn't urgent, a message sent earlier in the day often gets the most detailed reply.

What to include in your message

The more of this you send up front, the fewer messages it takes to fix things.

1. Your order number, which starts with GLD, or the name you used on the e-Transfer.
2. Your device, for example a Fire TV Stick 4K Max, a Samsung or LG smart TV, an iPhone or a MAG 524.
3. The app you're using, such as TiviMate, IPTV Smarters Pro, IBO Player or the MAG portal.
4. The problem: what you expected, what happened instead, which channel and roughly what time.
5. A screenshot or photo of any error message. It often tells us the cause straight away.

How quickly we reply

We reply as fast as we can, and most questions are sorted within a single conversation. We won't quote you a number of minutes, because a busy Saturday night isn't the same as a quiet Tuesday morning. Refunds and payment traces can take a little longer, since we check the order and the transfer before confirming anything.

Where we're based

IPTV Gold is an online service available across Canada, in all 10 provinces and 3 territories. There's no storefront to visit. Everything, from your trial to setup help, happens in Live Chat or by email.

Quick links

Many questions already have an answer on the site. You can also read more about our Canadian IPTV service in general.

• Request the 24-hour free trial before you pay for anything.
• Step-by-step setup instructions for Firestick, smart TVs, Apple, Android and MAG.
• How our 7-day money-back guarantee works and how to ask for it.
• Answers to common IPTV questions on plans, devices, internet speed and sports.

Contact questions

Can I message you before I buy anything?

Please do. Ask which app suits your TV, whether your internet is fast enough for 4K, or which plan length makes sense. You can also request the free 24-hour trial in the same conversation. There's no obligation, and nobody will push you toward a longer plan.

Do you reply in French?

Oui. Support works in English and French, around the clock. Write in whichever language you're most comfortable with and the reply will come back in the same language, including setup instructions for French-language menus on your device.

I paid but haven't received my login. Who do I contact?

Logins usually arrive within 10 to 30 minutes of your Interac e-Transfer being received. Check your spam or promotions folder first. If it still hasn't shown up, message us in Live Chat or by email with your order number and the name on the e-Transfer, and we'll trace it.